This post was inspired by a thread on Twitter with Jaime Primak that made me realize that there are many of you out there sitting… Read More »Why you should use your miles now, even as a Delta frequent flyer.
I get asked all the time by friends and colleagues if they should sign up for a new credit card for [insert reason here]. Ultimately… Read More »How to think about the value of credit card rewards and benefits.
In the \”before times\” when we were all at the office, I always started out my week the same way. Monday mornings, I would take… Read More »Connecting with your colleagues: The most important thing you can do at work.
If you know me, you know that I am always talking about airlines… from operations, to customer experience, to loyalty programs, to pricing and route… Read More »A Big Opportunity for Customer Experience and Operational Excellence: Airline Baggage
The following is my transcript of my public testimony, given February 22, 2021 at the public hearing for the Clean Cars Minnesota rulemaking. It may… Read More »Testimony Delivered at the Public Hearing for the Clean Cars Minnesota rulemaking