In the \”before times\” when we were all at the office, I always started out my week the same way. Monday mornings, I would take… Read More »Connecting with your colleagues: The most important thing you can do at work.
If you know me, you know that I am always talking about airlines… from operations, to customer experience, to loyalty programs, to pricing and route… Read More »A Big Opportunity for Customer Experience and Operational Excellence: Airline Baggage
I was having a discussion with a friend today about product strategy and we were discussing how to evaluate expansion options in a product portfolio… Read More »Going for the Next Low-Hanging Fruit
Almost everywhere you turn you hear about the demise of retail. Gap, Sears, K-Mart, J.C. Penny, RadioShack, Teavana, Macy’s, Abercrombie & Fitch… one could fill… Read More »How College Retail Can Thrive